Returns & Exchanges

At Lilac St., we want you to love your lashes; if you are not completely satisfied with your purchase, you can return or exchange unopened items within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Pack Your Items

Ensure all lash sets and accessories are in their original, unopened packaging to qualify for a refund or store credit.

3

Affix the Label

Download and print the prepaid shipping label provided by our portal and securely attach it to your return package.

4

Drop Off and Track

Hand your package to the designated carrier and keep your tracking number; your refund will be processed within 5-7 business days of receipt.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing